Accessibility statement for the Black Country & West Birmingham CCG website

This accessibility statement applies to the BCWB website. We want as many people as possible to be able to use this website. That means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver, as well as our Browsealoud embed)
  • We’ve also made the website text as simple as possible to understand
  • AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We have created this website to meet the Web Content Accessibility Guidelines version 2.1 AA standard, however there are some parts that we have not been able to make fully accessible:

  • you cannot modify the line height or spacing of text within the site’s accessibility controls, however the site is compatible with external tools that enable this
  • older PDF documents contained in the legacy documents archive are not fully accessible to screen reader software.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email: BCWB.engagement@nhs.net

Call: 0121 612 1447

We’ll consider your request and get back to you in five working days.

If you cannot view the maps on our contact or events pages, please call us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Email: communications.bcwb@nhs.net 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).  If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Black Country and West Birmingham CCG is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemptions listed below:

  • Disproportionate burden: to make PDFs in the legacy documents folder, which relate to the four former CCGs, accessible would create a disproportionate burden to the CCG. We will work to provide accessible content on request, and all PDFs uploaded from1 April 2021 will be accessible. If you require help accessing any inaccessible PDFs, please contact:

Email: BCWB.engagement@nhs.net

Call: 0121 612 1447

Non-accessible content

The content listed below is non-accessible for the following reasons:

Disproportionate burden

PDF documents: Some of our PDF documents in the legacy archive are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

To resolve the many PDFs, which are also legacy documents that do not relate to the new CCG, would be a disproportionate burden within the meaning of the accessibility regulations. All new and future documents relating to BCWB CCG are/will be checked for accessibility compliance before upload.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents: The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.  For example, we do not plan to fix previous board papers from before this date. All new PDFs or Word documents we publish will meet accessibility standards. 
Live video: We do not plan to add captions to live video streams (not currently used on the site but may be in future) because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 26 March 2021. It will next be reviewed on or before 26 March 2022.

What we’re doing to improve accessibility

We will test this site for accessibility on a regular basis. We will record here the date of the most recent site test, specifying the dates by which any identified issues will be fixed.