Your views and involvement are key to local healthcare.

Black Country and West Birmingham CCG is passionate about involving and engaging local people and communities in helping us provide good quality health services. To do this, we need to hear what you think and what matters most to you.

By actively engaging people in different ways, we also come closer to reducing the inequalities in health and life expectancy and deliver services that meet the needs of our population.

We are working to give everybody and every community across Black Country and West Birmingham the opportunity to tell us what they think about local healthcare services. If you live or work in this area, we want to hear from you. 

Details of all our public meetings and upcoming engagement events can be found on our events page.

Our Communications and Engagement strategy can be found by clicking here.

Any formal public consultations or engagement exercises we are currently running can be viewed on our Current Consultations page. Details of recently held consultations are available here, and you can learn about the results of consultations and engagement exercises on our You Said, We Did page.

To contact our engagement team, call 0121 612 1447 or email bcwb.engagement@nhs.net

More information about our key involvement and engagement opportunities can be found below:
 

Our Time2Talk team is here to listen to your concerns, complaints or compliments on the services we are responsible for. The Time2Talk team will:

  • Listen to the concerns or complaints you have raised in confidence.
  • Provide you with information and advice to help you resolve your concern or complaints.
  • Liaise on your behalf to resolve issues.
  • Signpost you to the right departments to find out accurate information.
  • Pass on any compliments to the relevant team or person.

You can contact Time2Talk by:

We will soon be launching our Get Involved scheme, which you can join to receive our stakeholder newsletters and get alerted to the types of engagement activity that you have an interest in.

To register an interest in the scheme in advance, please contact the engagement team.

Joining your local Patient Participation Group is a great way for you to have a say in how your local health services are working. Your local PPG will be based out of your local GP practice and membership will involve working collaboratively with other patients and practice staff.

To find out more or get involved, ask the staff at your local GP practice. For more information about your local GP practice, click here.

We want to ensure that the information we communicate is fair and accessible to all members of our community. We acknowledge that not everybody has the same ability to read, write and understand publications in the same format. 

This website is fully compliant with current accessibility legislation. We also endeavour to offer alternative formats for our documents and resources wherever possible. If you require information an alternative version such as Easy Read, large print, braille or audiotape, or you need help to understanding it in another language, please email email us.


“What a terrific, empathetic service the public engagement team of the CCG gives in meeting my information access needs. As a blind patient, I feel welcome and valued when they transcribe photo slide presentations into word documents. A sense of wellbeing is the outcome of this supportive action.” Graham Price, Sandwell patient representative.
 

 

There are also engagement activities and forums specific to each of our five Places, which residents are encouraged to get involved in. Click your chosen Place below for more information:

 

Our engagement work in Dudley is jointly carried out with Dudley Integrated Health and Care NHS (DIHC) and we have a variety of ways you can get involved in the engagement activities of the CCG and DIHC:

 

Dudley Borough Healthcare Forum

This meets regularly to listen to the views of local citizens and stakeholders as well as holding discussions and conversations on the latest developments in Dudley. Future meeting dates to follow.

 

New participation and engagement model for Dudley

We will be soon working closely with DIHC and with partners, voluntary organisations, representatives and members of the public to co-produce a new model of engagement for Dudley. More details will follow as this engagement model work develops.

In Sandwell we have a variety of ways you can get involved:  

 

Sandwell Citizens' Forum

Our Citizens' Forum meets regularly to listen to the views of local citizens and stakeholders as well as holding discussions and conversations on the latest developments in Sandwell. This forum feeds into the Integrated Care Partnership for Sandwell and is attended by local health and social care leaders. You can find dates of future meetings on our events page.

 

New participation and engagement model for Sandwell

We will be soon working with partners, voluntary organisations, representatives and members of the public to co-produce a new model of engagement for Sandwell. More details will follow as this work develops.

In Walsall we have a variety of ways you can get involved:

 

Patient Partnership and Liaison Group (PPLG)

The Patient Partnership and Liaison Group is a group of patients who meet every three months to listen and give their views on a variety of topics. Dates for future PPLG meetings can be found on our events page.

The agenda and minutes (being approved) from our previous PPLG meeting, 13 April 2021, are attached.

 

New participation and engagement model for Walsall

We are currently working with partners, voluntary organisations, representatives and members of the public to co-produce a new model of engagement for Walsall (more details here). Two workshops have been held so far, and details of any future workshops will be found on our events page

In West Birmingham we have a variety of ways you can get involved: 

 

West Birmingham (Ladywood and Perry Barr) Citizens' Forum

Our Citizens' Forum meets regularly to listen to the views of local citizens and stakeholders as well as holding discussions and conversations on the latest developments in West Birmingham. This forum feeds into the Integrated Care Partnership for West Birmingham and is attended by local health and social care leaders. Future dates can be found on our events page.

 

New participation and engagement model for West Birmingham

We are working with partners, voluntary organisations, representatives and members of the public to co-produce a new model of engagement for West Birmingham. Work has been progressing well and there will be more details to follow as this engagement model develops.

In Wolverhampton we have a variety of ways you can get involved:

 

Wolverhampton Citizens' Forum

Our Citizens' Forum meets regularly to listen to the views of local citizens and stakeholders as well as holding discussions and conversations on the latest developments in Wolverhampton. This forum feeds into the Integrated Care Partnership for Wolverhampton and is attended by local health and social care leaders. Forum dates can be found on our events page.

 

Wolverhampton Patient Participation Group (PPG) Chair’s meeting

PPG Chairs from across Wolverhampton's GP practices come together regularly to share updates and good practice. If you are a PPG chair and would like to get involved, please get in touch with our engagement team using the details on this page.

 

New participation and engagement model for Wolverhampton

We are working with partners, voluntary organisations, representatives and members of the public to co-produce a new model of engagement for Wolverhampton. Work has been progressing well and there will be more details to follow as this engagement model develops.