Practices are continuing to provide services to patients when they need them and have been doing throughout the COVID-19 pandemic. If you need medical advice or treatment, please contact your GP Practice by telephone or, for non-urgent advice or treatment, visit their website and send them your query.

 Due to coronavirus, practices are working differently to keep everyone safe . This includes more virtual consultations, with face to face appointments reserved for those who really need to see GP in person the most. When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person. Face-to-face appointments are available to all patients where there is a clinical need.

Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days 

Alternatively, visit the local pharmacy for clinical advice on minor health concerns.

For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk If you have the NHSApp you can access NHS111 on it. The app is available on iOS and android.

Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them.

Attending a face-to-face appointment

If you are asked to go into your surgery for a face-to face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.

This animation explains to the public how access to their GP practice has changed to ensure patients get the best possible care safely and quickly.