NHS 111 can help if you have an urgent medical problem and you’re not sure what to do.

To get help from NHS 111, you can:

  • go to 111.nhs.uk (for people aged 5 and over only)
  • call 111.

NHS 111 is available 24 hours a day, 7 days a week. Calls are free from landlines and mobile phones.

If you’re Deaf and want to use the phone service, you can use the NHS 111 British Sign Language service NHS 111 (BSL) interpreter serviceYou can also call 18001 111 on a textphone.

How NHS 111 works

You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.

You can ask for a translator if you need one.

Depending on the situation you will:

  • find out what local service can help you
  • be connected to a nurse, emergency dentist, pharmacist or GP
  • get a face-to-face appointment if you need one
  • be given an arrival time if you need to go to A&E – this might mean you spend less time in A&E
  • be told how to get any medicine you need
  • get self-care advice.