The Pharmacy First service continues is available for patients registered with practices in the Black Country and West Birmingham.  

If you are exempt from prescription charges then you can use the service which give over the counter medicines and advice from a pharmacy rather than you needing to see a GP to receive the medication on a free prescription.  

Our local pharmacies are a convenient way to get expert advice for the treatment of common ailments (listed below). Where appropriate, patients can be supplied with over-the-counter medicines.

We hope that this service will reduce the number of people seeking treatment via a prescription from their GP or out of hours (OOH) provider, or via a walk-in centre or accident and emergency. 

Patients can register to access the service at the pharmacy and the patients' GP practice will be notified of any intervention via a secure email.


The conditions included in the service are (please note, there are age restrictions to some of the conditions): 

  • Acute cough
  • Acute fever
  • Acute pain/earache/headache/temperature
  • Athlete’s foot Bites and stings
  • Cold sores Colds/flu/congestion
  • Constipation
  • Cystitis
  • Diarrhoea
  • Dry skin (simple eczema)
  • Dermatitis/allergic type rashes
  • Earache
  • Earwax
  • Hayfever
  • Heartburn/indigestion
  • Haemorrhoids
  • Infant decongestant
  • Mouth ulcers
  • Nappy rash
  • Oral thrush
  • Scabies
  • Sore throat
  • Sprains and strains
  • Sunburn
  • Threadworms
  • Vaginal thrush
  • Warts and verrucas

A local pharmacist, Jyoti Saini, describes Pharmacy First in this short video: